To develop, enhance, localise and implement the processes and standard operating procedures.
To develop, enhance, localise and implement quality assurance standards and procedures.
To identify, develop and manage training solutions.
Responsible to conduct training for staff.
Provide document training programmes and maintain reference material as well as online applications.
Undertake skills gap analysis and work closely with internal department and identify training needs of staff
To develop and implement programmes
Encourage, monitor and report on eService use and develop plans to address anomalies. Manage eService feedback.

Degree or Diploma in Human Resources or related discipline
Minimum 5 years relevant working experience, preferably in a service industry
Working knowledge of Malaysian employment legislation
An independent worker with good interpersonal and communication skills

Degree holder in the field of Health Sciences or equivalent.
Any experience in the field of Radiography is definitely an advantage.
Willing to travel
Pleasant disposition with positive attitude.
Proficient in spoken and written English and Bahasa Malaysia.
Excellent communication and interpersonal skills with the ability to make presentation to specialists, doctors and health-care providers.
Must possess own transport and valid driving license.

To ensure all the team members follow Health, Safety and Environmental rules and guidelines
To be the ‘Hands On’ leader of a small team focused on the maximisation of output and minimisation of waste
To actively contribute to ‘continuous improvement’ activities including 5S and lean manufacturing activities to improve quality
To keep accurate production records and reports
To communicate effectively with all departments within the business

Candidate possess Diploma/Degree in Management, Administration, Public Relations, Hospitality etc. or SPM with relevant working experience in Customer Service & Management.
Fluent in spoken Chinese, English.
Computer literate: MS Words & MS Excel
Service orientated, responsible, with initiative & pleasant personality.
Good interpersonal, customer relationship and communication skills. To promote good rapport with stockists/customers.
Good multi-tasking ability in administration, management & customer service
Desire and ability to learn new things and pick up new challenges
Training will be provided.

Bankers contact point and customer loans application/process
Undergoing  Sales & Marketing Training (2-3 months)
Customer services and handling complaints  
Office general secretarial works
Future candidate for branch operation manager