Published on 02/18/2010

Responsible to manage, control, administer and establish guidelines for the Sales department.
Responsible to achieve monthly budget goals and new business targets.
Manage Media and communication.
Organize regular internal meetings and reports.
Implement various policies and procedures to complement the business.
Develop, implement and manage business plan to maximize sale.
To expand customer base as well as to serve existing clients.
Review and ensure that sales targets are met.
Lead, motivate and coach the operations team to achieve set targets and standards.

Front Office Manager

Responsibilities:
Oversees the daily operation of the Front Office Department.
Directing, implementing and maintaining a service with a management philosophy in line with existing SOPs.
Responsible to assist in managing the daily operations of the Front Office Department and lead a team with minimum supervision.
Responsible to assist in providing guest service with promptness and alertness.
Assist in the development and implementation of strategies, plans and programs to ensure maximum guest satisfaction, sales potential and profitability.
To cultivate and maintain close rapport with all guests at all times in order to ensure that they are well taken care of and mutual goodwill is established.

Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
High degree of customer service and interpersonal skills.
Independent, resourceful, highly motivated and result oriented.
Willing to work on shift.
Posses a professional and pleasant personality with positive approach towards challenges.
Good command of both written and spoken in English and Bahasa Malaysia.

Human Resources Department
No 94, Jalan Pelanduk, Off Jalan Harimau, Taman Century, 80250 Johor Bahru
Fax: 07 335 5878
Email Address: career@11century.com