Responsibilities:
To lead the Information Technology (IT) department in planning, evaluation and testing, mplementation and commissioning according to the defined business strategy plan and Group IT and Telecom policies.
Ensure all problems/incidents are attended and resolved in a timely manner.
Provide technical support for Desktop, Notebook, Applications, Network, Video/voice conference, Mobile devices and etc that requires to support the users
Provide excellence customer service to Senior Management Team and all business units.
Ensure IT and Infrastructure systems are implemented according to the Group standard.
Lead and Implement the HDPM IT projects according to project objectives.
Ensure all resolved problems and projects are properly documented for future reference.
Escalate all prolonged problems or delay in provision of service to line manager
Alert Line Manager or Directs of any physical or IT security breach detected.

Requirements:
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
Experience in managing highly demanding user groups and customers
At least 4 years in supporting MS Windows 2000, Windows 2003 and Windows applications
Good knowledge in Telecommunications, Data & Voice network setup and support
Good knowledge in Server, Data-centre or Infrastructure support
Ability to setup and support the desktop, notebook, applications and systems according to the business requirement.
Committed in excellence customer service and delivery
Effective problem solving capability. Ability to manage problem diagnosis, escalation and resolution independently
Ability to communicate and work effectively at any level including Senior Management team
Excellent team player
Flexibility to work in shifts and travel (if required)
Basic knowledge of IT Security
Ability to maintain cordial relationship with users and vendors
Experience in project management, particularly in planning, organizing, prioritization and scheduling
Experience in Telecommunications, Data & Voice network setup and support
Applicants should be Malaysian citizens or hold relevant residence status.

MJ RECRUITMENT SERVICES
Agensi Pekerjaan Maju Jaya Sdn Bhd
No 121B, Jalan SS15/5A,
Subang Jaya,
Selangor 47500
Telephone: 60-3-56311166 Fax: 60-3-56377559
padma@mj-recruitment.com