Responsibilities:
To coordinate with field vendors and onsite technicians to restore service
Real-time troubleshooting, fixing and escalation of incidents
To create, update, and resolve server related incidents logged in the Incident Management System (Remedy)
To create, update, and close change tickets in the Change Management system while executing changes
To perform Server maintenance reboots according to the pre-requisite requirement and schedule defined
To verify backup jobs' successes and failures over night
To prioritize tasks based on severity and service levels
To ensure activities are followed up across shifts.
Willing to work on 12 x 7 shift

Requirements:
Supports Open Systems servers with the:
Disk Capacity utilization
CPU utilization
Memory utilization
Service and process availability
Hardware availability
URL availability
Applicants should be Malaysian citizens or hold relevant residence status.

To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements. Be sure to include contact details for at least two professional and one personal referee and expected remuneration. Please apply via : www.aiggs.com.my
Human Resource Manager
AIG GLOBAL SERVICES (MALAYSIA)
G-1, Enterprise 1, Technology Park Malaysia
Bukit Jalil, 57000 Kuala Lumpur
Email : hrm@aig.com