Responsibilities:
1st Level telephone and other media contact support
Perform appropriate diagnostics to initiate problem management workflow process
Diagnose and proactively provide solutions to achieve customer satisfaction
Coordinates with other resources to response to customer's request
Handle customers tactfully and courteously
Provide clients with the problem reference numbers and request numbers
Must be willing to join team meeting and training to improve work performance
Direct and guide call centre activities to fulfill corporate objectives through achieving totally satisfied customers
Achieving service KPIs, budget, expense and profit targets or other organisation-specific targets

Requirements:
Candidate must possess at least a Diploma, Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent
Experience in service desk environment is an advantage
Willing to work on a rotation/shift basis
Good knowledge of PC hardware and software (Windows, MS Office)
Good listening skills
Able to perform overtime and staggered shifts including weekends and public holidays
Attractive packages remuneration
Candidates who CAN’T work SHIFT do not need to apply
CANDIDATE MUST BE ABLE TO START WORK IMMEDIATELY
4 Full-Time position available.
Applicants should be Malaysian citizens or hold relevant residence status.
Philippines citizens with Malaysia work authorization are encourage to apply

A rewarding remuneration package and career progression plan awaits the successful candidate of this challenging role.
Interested applicants are welcome to apply online or to speed up the processing of your application, please forward your CV stating current and expected