Responsibilities:
Oversee the management of Front Office operations
Provide a professional, advisory and executive support service to the assigned supervisor to assist in meeting strategic goals
Establish systems which monitor the achievement of departmental goals
Develop quality management systems
Manage the delivery of high quality service to guests
Access, use and improve, wherever possible, the PMS system
To plan, direct, control and coordinate the activities of all personnel engaged in the lodging, particularly Front Office division to insure an efficient and profitable service.
To establish a Manual on all operations and service
To interact with clients in order to obtain first hand experience reports on service as well as culinary standards
To ensure high service standards in all areas of responsibility
Spot checking of hotel rooms to ensure standards are maintained

Requirements:
Preferably  5 years working experience in various 5-star rated international properties
Must have multi cultural experiences, exposed to a variety of different cultures / countries
Familiar with modern technologies applied within the rooms division area
Must have diplomatic leadership of a multi national crew serving a multi national clientele
Good knowledge of establishing & implementing Policies and Procedures, Standard Operating Manuals, and evaluating Department Head’s performance
Should have hotel opening experience in Front Office Manager role

We are willing to offer an attractive remuneration package with benefits like staff accommodation, in-house clinic, staff meals etc. to the successful applicant.

Kindly email on updated resume, together with a recent photograph (jpeg format) to sharon@thechateau.com.my