Responsibilities:
Provide good service standards to clients including ensuring meeting of service level agreements (SLA), managing clients’ expectations and maintaining client liaison.
Perform/ensure client setup internally and externally. Ascertain  turn-around-times (TAT), standard operating procedures (SOP) and guidelines, conduct trainings and briefings, systems and telecommunications set-up (including integration), and ensure all matters pertinent to rendering of service is implemented.
Support client’s road shows, agency briefings, or any events organised / supported by the company.
Attend to all queries, complains and feedbacks from client including finding solutions to
resolve any problems.
Meet business prospect, prepare proposals and quotations including recommending new services to existing clients to improve business growth.

Requirements:
Fresh graduates who are interested in marketing and/or client servicing are encouraged to apply.
Candidates who are non-degree holders (eg. SPM and STPM) can also apply, provided they have at least 1 year working experience in the field of either customer services, marketing, sales or client servicing.
Candidates MUST be able to speak and communicate fluently in English.
Candidates who speak Mandarin and/or Cantonese are encouraged to apply.

Interested applicants are invited to apply online either via Jobstreet or through e-mail at recruitment@asia-assistance.com. Please send us your complete resume stating contact details, prior employment history (if any) and academic background, together with current and expected salary.

Alternatively, you can send us your complete resume via mail to the following address:
The Human Resource, Training & Development Department
Level 3
AA One, No. 1, Block N, Jaya One
72A, Jalan Universiti
46200 Petaling Jaya
Selangor, Malaysia.