Responsibilities:
The incumbent will lead a team of Senior Customer Service Officers who handle escalated complaints.

Lead the team to provide the best quality of service for the customers
Supervise and implement high standards of productivity and giving prompt and accurate information towards customer satisfaction 
Responsible to provide solutions and technical support to the clients.
Review and enhance the internal work processes to provide efficient support to customers
Proactively identify possible delinquencies on daily operations and find effective remedy to prohibit from occurrence

Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
Strong written and spoken English, Malay (Chinese language will be added advantage).
At least 5 year(s) of working experience in a managerial position is required for this position.
Preferably Managers specializing in Customer Service or equivalent.
Strong leadership skills to proactively lead the team
Matured with high sense of responsibility and problem solving skills.
Able to work long hour (when required) and high level of commitment towards service quality. 
Banking and call center background would be an advantage
Full-Time positions available.

Should you be interested in the job above, please apply via this job portal or forward your resume in MS Word format to karen@elitegp.com

Elite GP Sdn Bhd
Level 30, The Gardens North Tower
Mid Valley City, Lingkaran Syed Putra
59200 Kuala Lumpur, Malaysia
Tel: +603-2035 9615, 2035 9614
Fax: +603-2035 9747
Website: www.elitegp.com