Responsibilities:
This is a strong leadership role and the candidate’s key role will be to motivate, drive and lead staff to achieve their sales goals.
He/she will be responsible for leading and managing a team of call centre sales officers in a dedicated Financial Product stream.
He/she enjoys the daily interactions with a diverse group of staff members, and only feel successful when their own staff succeeds.
Training and motivation comes naturally to the candidate, as does the candidate’s ability to contribute to a cohesive Site Leadership Team.
Relevant people management experience in a high pressure environment.
Aggressive or assertive type or unconventional type, who is bold, a risk taker and can confront people. and result oriental
These people are used to dealing with highly target oriented environments and having a large team of sales execs who they need to extract performance from.
This role is accountable for implementing company strategies to maximize the sales performance and reduce the costs for Business Units.
Manage the Clients’ portfolio
Ensure smooth running of the call center for inbound and outbound campaigns
Lead , manage and motivate sales team in the attainment of set KPIs and service levels
He/ she will need to manage resource utilization and planning and ensure workload is managed effectively within the teams.
Provide guidance to achieve best practice approach
 Involve in call center planning, staffing, budgeting and staff development.
He/she needs to provide on the floor guidance, training, feedback and motivation to their team and conduct formal appraisals and performance evaluations to improve the performance of their team members.
Additionally he/she will need to look at implementing new tactics, processes and strategies to improve the performance of the teams and improve quality of the output, while reducing operating costs.

Requirements:
Minimum Qualifications and attributes:-
Malaysian National or holds relevant residence status, Male or Female
Bachelor's Degree in any discipline
At least 3 plus years in a people management / team leadership role
Strong Leadership
Highly motivated personality, analytical, management, initiative and follow through
Team Player, supportive and ability to share knowledge, hard working, energetic and enthusiastic
Good communication skill with all levels in the organization
Excellent negotiation skill and respectable personality
Assertiveness and accountability
Practical knowledge of Microsoft Office software

Interested candidate Please Submit Application Online
or email to
jobsmy@lavoroservices.com