Responsibilities:
Conduct insurance renewal reminder calls to existing / lost Customers for selected branches nationwide.
Conduct Customer Satisfaction Survey / Market Research to existing / lost customers to gather feedback for possible improvement on service provided as well as new business opportunities.
Compilation of Customer Satisfaction Survey / Market Research Report for Management reporting.
Handle customers’ inquiries / complaints (to liaise closely with IBS Regional Heads & Operations Department)
Up selling / cross selling of company’s existing / new insurance products to existing / new customers.
CRM. Sending birthday / special occasion greetings through SMS / Cards to existing customers to foster close relationship with company’s customers.
Enhancing customers data integrity (updating / adding new information)
Reporting Ad-hoc daily, weekly & monthly activities & progress
Targets to achieve

Requirements:
Diploma or Degree holder in any discipline
1 – 2 years of work experience in similar capacity.
Able to converse fluently in English, BM and Chinese.
Good verbal & written communication and PR skills.
Service Oriented with pleasant personality
Not afraid of doing cold calls
Patient and skillful in dealing with difficult customers.

Interested applicants are advised to apply on-line/write in/e-mail with a detailed resume stating current & expected salaries, contact telephone number & a recent photograph (n.r.) to the following address:
Human Resource Department
TCCL Sdn Bhd
62 - 68 Jalan Ipoh 51200 Kuala Lumpur
E-mail : hr.recruitment@tanchong.com.my

Only shortlisted candidates will be notified

Note: Those who choose to send their application/resume by e-mail are required to scan their recent photograph & attach it with their resume.