Responsibilities:
Responsible for the collections of Genesys/InterCall customers and provide optimal cash flow by effectively collecting company receivables and resolving issues that hinder the collections.
Collect payment dues on new and existing accounts via telephone and other communication tools
Resolve customer issues
Conduct A/R research and analyze account reconciliation
Maintain and document list of customer contacts
Posses excellent telephone and negotiation skills
Communicate effectively with customers and other departments within the organization
Proficient in all computer applications used in daily collection routines
Prioritize workload and perform timely follow-ups with customers
Accounts to be maintained on a regular basis. Recommend accounts for third party collections and write- offs

Requirements:
At least a Diploma from a recognized educational institution
At least 2 years of relevant work experience
Excellent written and interpersonal communication skills including conflict resolution and customer service
Clear and confident communicator – capable of providing regular feedback to management
Strong organisational and time management skills
Strong analytical skills – able to define problems, collect data and draw conclusions
Able to take ownership of client problems and see through to resolution
Able to multi-task and remain calm under pressure
Meticulous, pro-active and independent
Familiar with Microsoft office applications

An attractive salary package commensurate with qualification and experience will be offered to the selected candidate.

Candidates who are interested in the position, please e-mail your comprehensive resume stating your current & expected salary to: sinrecruit@intercallapac.com